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| Survival Skills for Analysts |
| Vendor Course Code: | |
| Course Length: | 2 days |
| Course Price: | $1,500.00 plus $150.00 GST = $1,650.00 inc. GST |
| Availability: | Please call DDLS on 1800 U LEARN (1800 853 276) or  click here to register your interest. |
| Overview: | This comprehensive workshop helps business analysts complement their practical systems thinking with a thorough understanding of effective people skills. A few of the many important topics covered in Survival Skills for Analysts include understanding team dynamics and resolving interpersonal conflicts; improving communication skills; planning and managing meetings more effectively and achieving greater consensus and commitment. To help ensure students continue to cultivate these critical skills after completion of the workshop, an action plan is developed for ongoing personal development in the workplace environment. We encourage all clients to take advantage of the pre and post assessment aligned to this program. Please ask your account manager for more information about the workshop assessments.
This course earns you 14 Professional Development Units (PDUs) from the Project Management Institute (PMI) and 13 Continuous Professional Development (CPD) points from the Australian Institute of Project Management (AIPM)
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| Skills Gained: | DISCOVER HOW TO
. Assess and understand your own interpersonal style and that of others.
. Perform effective business and organizational overviews.
. Appraise group dynamics and effectively manage group situations.
. Gain consensus and commitment from team members and other project stakeholders.
. Listen sensitively and specifically.
. Recognize your own filters and those of others.
. Ask a variety of open and closed, factual and emotional questions, as appropriate.
. Use a structured approach for developing fact-finding and interview questions.
. Conduct an effective interview to gather stakeholder requirements.
. Analyze needs, specify gaps, and effectively brainstorm solutions.
. Plan and manage meetings.
. Resolve interpersonal conflicts.
. Practice facilitation skills.
. Use basic, low-level intervention to improve a group’s effectiveness.
. Make a specific plan for your ongoing development.
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| Key Topics: | Introduction
. Overview exercise
. Workshop objectives
. Workshop agenda
Interpersonal Style
. Social Style self assessment
. Social Style model
. Case study overview
. Case study stakeholder analysis
Team Dynamics
. Team development model
. Team member roles
. Case study team assessment
. Consensus and commitment
Listening Skill
. Communication process model
. Communication filters
. Three types of listening
. Case study listening practice
Questioning and Interviewing
. Open and closed questions
. Factual and emotional questions
. B-PER questioning model
. Case study project question
development
. Case study project interviews
Needs Assessment and Problem Solving
. Four-step needs assessment process
. SWOT analysis
. Case study project analysis
. Six-step problem solving process
. Better brainstorming
Meeting Management
. Best practices for meeting planning
. Meeting roles
. Dysfunctional meeting behavior
. 5-step conflict management process
. Case study conflict management
Facilitation
. Characteristics of effective
facilitators
. Facilitation best practices
. Low-intervention facilitation
. Facilitation pitfalls
Application
. Case study requirements meeting plan
. Case study requirements meeting preparation
. Case study requirements meeting facilitation
Action Planning
. Personal lessons learned
. Individual development plan
. Follow-up plan
. Evaluation
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| Target Audience: | WHO SHOULD
ATTEND: Those who need to learn practical interpersonal techniques for analysis: business
systems analysts, managers, IT professionals, or other business professionals.
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| Prerequisites: | Fast Start® in Business Systems
Analysis. |
